Terms of Service

RICHARS – Terms of Service

Last updated: November 11, 2026
Store name: RICHARS
Website: https://richars.store
Customer Support Email: richars.support@gmail.com

1. Introduction

Welcome to RICHARS. By accessing, browsing, or purchasing from our website (the "Site"), you agree to these Terms of Service ("Terms").

Please read these Terms carefully before placing an order.

If you do not agree with these Terms, please do not use our website or place an order.

Nothing in these Terms is intended to limit or exclude any consumer rights that cannot legally be restricted under applicable law.

2. Eligibility

To place an order, you must:

Be at least 18 years old or have the legal capacity to enter into a purchase agreement.
Provide accurate and complete billing and shipping information.
Use a valid payment method that you are authorized to use.

We reserve the right to cancel or refuse orders where we reasonably suspect fraudulent, unauthorized, or illegal activity.

3. Orders and Acceptance

All orders are subject to product availability and acceptance.

After placing an order, you will receive an order confirmation email acknowledging that we have received your purchase.

We reserve the right to contact you if additional information is required to process your order.

If an order cannot be fulfilled, we will notify you and arrange an appropriate refund for any payment already made.

4. Pricing and Payment

All prices on our website are displayed in the currency indicated at checkout, generally GBP (£) for UK customers.

Payment must be successfully authorized before an order can be processed.

Available payment methods will be displayed at checkout and may include credit cards, debit cards, PayPal, and other payment providers.

Payments are processed through third-party payment providers using their applicable security systems.

We reserve the right to correct pricing or product information errors. If an error affects an order you have placed, we will contact you before proceeding.

5. Order Processing

Orders are generally processed within 2–4 business days after payment confirmation.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of high demand, promotions, or holidays, processing may take longer.

Please note that order processing time is separate from shipping and delivery time.

6. Shipping and Delivery

RICHARS currently offers shipping to customers in the United Kingdom.

Our estimated delivery timeframe is:

Order processing: 2–4 business days.
Shipping and delivery: 7–14 business days after processing.
Estimated total timeframe: 9–18 business days from order placement.

These timeframes are estimates and may vary depending on the destination, logistics partners, customs procedures, and other circumstances.

We will make reasonable efforts to ensure orders are delivered within the estimated timeframe.

If a delivery is significantly delayed, please contact our support team so we can investigate and assist you.

Your statutory consumer rights regarding late or failed delivery remain unaffected by these estimates.

7. Tracking Information

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow approximately 3–7 business days for tracking information to appear or update in the carrier's system.

Statuses such as "Label Created" or "Shipment Information Received" may appear before the carrier displays further movement.

If tracking information does not update for an extended period, please contact our support team.

8. Customs, Duties, and Taxes

Orders may be subject to applicable taxes, duties, or import charges depending on the shipping arrangements and applicable regulations.

Any charges applicable to your order will be handled in accordance with the relevant tax and customs requirements.

We will provide information about additional charges where required by law.

9. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please contact us as soon as possible if you notice an error in your shipping address.

Once an order has been processed or dispatched, we may be unable to change the delivery address.

RICHARS cannot guarantee successful delivery where incorrect or incomplete information has been provided by the customer.

This does not affect any rights you may have under applicable consumer law.

10. Delayed, Missing, or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at:

richars.support@gmail.com

We will review the tracking information and, where appropriate, contact our shipping or logistics partners to investigate.

If an order is confirmed lost or cannot be delivered, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

RICHARS remains responsible for resolving delivery issues in accordance with applicable consumer protection laws.

11. Returns and Refunds

We want you to be satisfied with your purchase.

If you are a customer in the United Kingdom purchasing online, you generally have a legal right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

Returned items should be handled with reasonable care. You may inspect or try on clothing as you would in a physical shop. You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods.

If an item arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order details and relevant photographs where available.

Refunds will be processed in accordance with applicable consumer law and, where appropriate, returned to the original payment method.

For more information, please refer to our Refund and Returns Policy.

Nothing in these Terms affects your statutory rights regarding faulty, damaged, or misdescribed goods.

12. Payment Disputes and Customer Support

If you experience a problem with an order, we encourage you to contact our customer support team first so that we can investigate and try to resolve the issue.

Email: richars.support@gmail.com

We aim to respond to customer inquiries within 3 business days.

Nothing in these Terms prevents you from exercising your legal rights, contacting your payment provider, or initiating a payment dispute where appropriate.

13. Limitation of Liability

To the fullest extent permitted by applicable law, RICHARS will not be liable for indirect or consequential losses that are not reasonably foreseeable.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

Faulty, damaged, or misdescribed products.
Failure to deliver goods in accordance with applicable law.
Fraud or fraudulent misrepresentation.
Any other liability that cannot legally be excluded or limited.

Your statutory consumer rights remain unaffected.

14. Intellectual Property

All content on the RICHARS website, including logos, branding, images, product descriptions, graphics, and website materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use our content for commercial purposes without prior written permission, except where permitted by law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

Please review our Privacy Policy for further information.

16. Force Majeure

RICHARS will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters and extreme weather.
War, terrorism, or civil unrest.
Strikes and labor disputes.
Government restrictions or actions.
Major transport or logistics disruptions.
Other events beyond our reasonable control.

We will make reasonable efforts to minimize the impact of such events.

This section does not remove any consumer rights that apply under the law.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

The Terms applicable to an order will be the version in effect when the order is placed, subject to applicable law.

18. Governing Law

These Terms are subject to applicable consumer protection laws.

If you are a consumer in the United Kingdom, nothing in these Terms affects the mandatory consumer protections available to you under the laws applicable to your purchase.